Return & Refund Policy

At LenVibe, we want you to be satisfied with your purchase. This policy explains how returns, exchanges, and refunds are handled for physical and digital products.

1. Physical Products

Physical products include apparel, accessories, and printed items.

Return eligibility

• Items must be unused, unworn, and in original condition
• Returns must be requested within 14 days of delivery
• Items must be returned with original packaging when applicable

Non-returnable physical items

• Final sale items
• Items damaged due to misuse or normal wear
• Customized or made-to-order products

2. Digital Products

Digital products include meal templates, downloadable content, and other digital files.

• All digital sales are final
• No refunds once access or download has been provided
• Digital content is for personal use only and may not be shared or resold

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the issue.

Once verified, we will offer a replacement or refund at no additional cost.

4. Refunds

Approved refunds are issued to the original payment method.

• Refunds are processed within 5–10 business days after approval
• Shipping fees are non-refundable unless the return is due to our error

5. Exchanges

Exchanges are offered for size or color when inventory is available. To request an exchange, please contact us with your order details.

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.

7. How to Start a Return

To request a return or report an issue, please email us with:

• Your order number
• The item(s) you wish to return
• The reason for the return

8. Policy Updates

LenVibe reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page.

9. Contact Us

If you have questions about returns or refunds, please contact us:

Email: lenvibe.com@gmail.com
Website: https://www.lenvibe.com